Terms of Service

By signing up for Aesthera ("the Service") you agree to these terms. If you don't agree, don't use the Service.

Accounts and access

You're responsible for everything that happens under your account. Don't share credentials. Use 2FA. Tell us at support@aesthera.io if you suspect unauthorized access.

Subscription and billing

• Subscriptions billed monthly via Stripe. Annual prepay options where offered.
• 14-day free trial on every tier (no card required for the trial).
• Cancel anytime — service continues through the end of the paid period.
• Founding-25 lifetime pricing is locked for the duration of an active, uninterrupted subscription. If you cancel and re-subscribe, the founding rate does not return.
• Refunds are issued at our discretion for verified billing errors.

Acceptable use

Don't use Aesthera to violate the law, harass anyone, send unsolicited commercial messages, or attempt to compromise the platform. We may suspend accounts that violate this — generally with notice and a chance to cure.

Your content

You own your tenant data — clients, charts, photos, financial records. You grant Aesthera a limited license to host, process, and back up that data for the purpose of operating the Service. We don't use your tenant data to train AI models, period.

Service availability

We aim for high availability and operate on Google Cloud Run. Planned maintenance is announced in advance. We don't guarantee zero downtime; see the Security & HIPAA page for current operational posture.

Termination

Either of us may terminate at any time. On termination, you'll have at least 30 days to export your data. After that, data is deleted per the Privacy Policy.

Liability

The Service is provided on an "as-is" basis. To the fullest extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim. Nothing in these terms limits liability for gross negligence, willful misconduct, or anything that can't legally be limited.

Governing law

These terms are governed by the laws of the State of Utah, USA. Disputes go through the state and federal courts located in Salt Lake County, Utah.

Questions? support@aesthera.io · Back to home →